Privacy Policy
Who we are
Our website address is: https://firstaidtowing.com
Messages and chat
First Aid Towing may collect and use contact information, including names, phone numbers, and email addresses, when visitors voluntarily submit this information through forms, contact requests, service inquiries, or other communication channels available on our website.
If you choose to receive text messages from First Aid Towing, you may receive messages related to your service request, appointment or towing inquiry, customer support, service updates, or other communications for which you have provided consent.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers that support our business operations, such as customer service, communications, CRM, and messaging services, is permitted as necessary to provide these services.
Text messaging originator opt-in data and consent information will not be shared with third parties for their own marketing or promotional purposes.
You may opt out of SMS communications at any time by replying STOP. You may also request assistance by replying HELP or by contacting First Aid Towing directly.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Our website may include embedded content and services provided by third parties, including Google Maps, Google services, Google reviews, and Trustindex. These third-party services may collect information about visitors, use cookies or similar technologies, and process information in accordance with their own privacy policies.
The website may also use Google Tag Manager and CAPTCHA or reCAPTCHA services to help manage website functionality, security, and spam prevention.
Third-party services may collect information about your interaction with the embedded content, including technical information such as your IP address, browser information, and other information that may be collected through cookies or similar technologies.
Who we share your data with
First Aid Towing may share or disclose personal information with trusted third-party service providers that assist us in operating our website, managing customer inquiries, providing customer support, and communicating with customers.
These service providers may include:
- GoHighLevel / LeadConnector: used for customer relationship management (CRM), lead management, customer communications, and messaging services. Information submitted through our forms or communication channels may be processed through this platform to respond to inquiries, manage service requests, provide customer support, and send communications for which the customer has provided consent.
- Google services: including Google Maps, Google Reviews, Google Tag Manager, and CAPTCHA or reCAPTCHA services, which may process certain technical information and interaction data for mapping, review functionality, website management, security, and spam prevention.
- Trustindex: used to display and manage third-party review content, including Google reviews, on our website.
- Website hosting and technology providers: which may process information as necessary to host, maintain, secure, and operate our website.
- SMS and telecommunications service providers: which may process telephone numbers and message-related information as necessary to deliver text messages and other communications requested or authorized by customers.
We do not sell personal information. We do not share mobile phone numbers, SMS opt-in information, or consent information with third parties or affiliates for their own marketing or promotional purposes.
Information may be disclosed when necessary to comply with applicable law, legal process, governmental requests, protect the rights or safety of First Aid Towing or others, prevent fraud or abuse, or provide and maintain our services.
How long we retain your data
First Aid Towing retains personal information, including information submitted through contact forms, service inquiries, customer communications, SMS interactions, and customer relationship management (CRM) systems, for as long as reasonably necessary to provide our services, respond to customer inquiries, maintain business and service records, comply with applicable legal, accounting, tax, and regulatory requirements, resolve disputes, enforce our agreements, and protect our legitimate business interests.
The retention period may vary depending on the type of information and the purpose for which it was collected. When personal information is no longer reasonably necessary for these purposes, First Aid Towing will take reasonable steps to delete, securely dispose of, or anonymize the information, subject to applicable legal or business recordkeeping requirements.
Information processed by third-party service providers, including CRM, messaging, hosting, and other technology providers, may be retained in accordance with their applicable data retention policies and our contractual arrangements with those providers.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
firstaidtowing@yahoo.com
Where your data is sent
Visitor information submitted through our website may be processed by third-party services used to operate, secure, and maintain the website.
Our website may use Google CAPTCHA/reCAPTCHA to help protect forms and other website functions from spam, automated submissions, and abuse. Google may process technical information, including IP address and browser information, in connection with this service.
Website forms and customer inquiries may also be processed through third-party technology and communication providers, including our CRM and messaging service providers, as described in the “Who we share your data with” section of this Privacy Policy.
These services may process information in accordance with their own privacy policies and applicable data protection requirements.